Home > Tactics > Team Culture > Assume Positive Intent
It’s natural to hold a double standard: we blame circumstances for our own mistakes, but individuals for theirs. This bias, known as the Fundamental Attribution Error, can hinder team cohesion and trust. To counter it, always assume positive intent in your interactions, respecting others’ expertise and offering grace when mistakes arise.
When disagreements occur, avoid targeting the weakest points of an argument or misrepresenting it (often called a “straw man” argument). Instead, adopt a “steel man” approach by engaging with the strongest, most compelling version of your opponent’s position—even one that’s more robust than initially presented. This builds understanding and ensures that the other person feels heard, even if you ultimately disagree.
A true “steel” position represents the essence of the other person’s viewpoint fairly and accurately, fostering a respectful and productive dialogue that strengthens team dynamics and decision-making.
Visualize a 10 over everyone’s head