This page is set up like a series of book chapters. It can be summed up like this:
- Everyone has access everything.
- Everyone can contribute to the knowledge.
- Know what to measure.
- Be obsessed with donors.
- Tell amazing stories.
- Push decision authority down as low as it will go.
Organizations who do all six are wildly successful.
Shared Reality
Does your team commonly have misunderstandings and miscommunication? (Start Here)
Does your team have slow teamwork and reduced trust? (Start Here)
Does your team feel disconnected from the organization's purpose and goals? (Start Here)
Is information spread across different places? Do teams get confused or miss updates? (Start Here)
Equal Contributions
Do projects slow down because no one feels fully responsible? (Start Here)
Do projects slow down because they depend on everyone being available at the same time? (Start Here)
Do meetings seem like a waste of time? (Start Here)
Is collaboration across teams slow and confusing? (Start Here)
Is the team using too many tools? (Start Here)
Do people feel afraid to share their ideas, because they’ll be judged or criticized? (Start Here)
Decision Velocity
Do team members need constant approval for decisions? Does this slow them down and stifle creativity? (Start Here)
Does waiting for the perfect plan slow down your speed and creativity? (Start Here)
Do team members often need to ask follow-up questions, slowing down progress? (Start Here)
Do team members feel disconnected and unsure of each other's contributions? (Start Here)
Are only leaders empowered to make decisions? (Start Here) or (Start Here)
Does leadership waste time on tasks that other people could handle? (Start Here)
Do teams get stuck in endless debates? (Start Here)
Measurement Clarity
Do updates and decisions happen at unpredictable times? (Start Here)
Are tasks often left complete? Do they need rework? (Start Here)
Are people missing deadlines? (Start Here)
Are you having trouble separating signal and noise? (Start Here)
Are goals clear? Do team objectives feel separate from the company mission? (Start Here)
Donor Obsession
Is your donor service inconsistent? (Start Here)
Does staff struggle to understand donors? (Start Here)
Do donors feel like a cog in a machine? (Start Here)
Are there gaps in service from over-specialization? (Start Here)
Do team members feel out of sync? (Start Here)
Do donors feel personally valued? (Start Here)
Do you have ways to remember donor likes and needs? (Start Here)
Is your service less than magic? (Start Here) or (Start Here)
Are you starting from your ideas instead of from your donors’ needs? (Start Here)
Other
To raise more money, start here.
To set a budget, start here.
For strategy frameworks, start here.
For process improvement frameworks, start here.
To tell better stories, start here.
To build a better culture, start here.
To create your mission, vision, and values, start here.